• Supervises warehouse personnel in daily activities.

• Assigns daily workload to department employees. 
• Gives direction and answers questions associated with stocking guitars and inventory control.

• Provides direction and support for the completion of the required departmental responsibilities.
• Ensures accurate and timely order fulfillment and inventory management.
• Assists Warehouse Manager with direction on warehouse operations including casing and boxing, inventory control, project delegation, etc.  
• Communicates effectively with warehouse personnel; explains tasks clearly and patiently and answer questions when necessary.
• Collaborates and communicates effectively with other departments (e.g., purchasing, production, logistics, customer service and sales) to align warehouse activities with business goals.
• Conducts regular inspections of warehouse equipment and facilities; ensure maintenance and safety standards are met.
• Approves timesheets of warehouse personnel.
• Trains, mentors, and evaluates warehouse staff performance; enforce company policies and procedures.

• Reviews performance of department employees and makes recommendations to the Warehouse Manager and Human Resources regarding pay increases, reprimands, terminations or other personnel matters. 

• Assists Warehouse Manager in establishing and maintaining “best practices” for the department.
• Communicates with Warehouse Manager on issues concerning warehouse procedures, personnel, etc.
• Communicates with a cross functional group of department leads and employees to ensure a seamless flow of information and materials.
• Ensures compliance with CTPAT, OSHA and other safety regulations.
• Ensures a clean and safe working environment.
• Ensures processes are properly documented and updated in standard work document form on BackStage Pass.
• Helps to determine, develop and monitor warehouse metrics and KPI’s to identify areas for improvement.
• Leads the Warehouse team 5S activities and drive continuous improvement initiatives.
• Contributes to decisions in selection of new employees, ensures proper orientation and training for newly hired employees.

• Helps cover any work that needs completed due to malfunction or absence. 

• Assists in all other duties assigned.

COMPETENCIES:

• Customer Focus - Knows who internal customers are. Identifies opportunities that benefit the customer (internal and external). Establishes and maintains effective relationships. Delivers products that meet customer expectations.
• Results Oriented - Works as a productive and cooperative member of a cohesive group. Persists in accomplishing objectives despite obstacles and setbacks. Pushes self and helps others achieve results. Solution vs. problem oriented. Demonstrates ability to adjust when obstacles arise.
• Communicates Effectively - Communicates proactively and with purpose and professionally, in a concise and straightforward manner. Attentively listens to others. Communicates to those involved, especially if agreements cannot be kept.
• Accountability - Takes personal responsibility for decisions, behaviors, actions and failures, and commits to necessary corrective action. Able to admit limitations of knowledge, yet demonstrate a willingness to do what is needed to improve. Proactively seeks feedback without being defensive. Does what is right because it is the right thing to do. Leaves personal circumstances outside of work in order to remain engaged in the task at hand.  Maintains a positive attitude despite adversity.
• Reliability - Demonstrates reliable and predictable attendance and punctuality.
• Team Oriented - Ability to get along with others and to work well in a team environment.
• Collaborates - Building relationships and working cohesively with others to meet common goals and objectives. 
• Instills Trust - Gains confidence and trust of others through honesty, integrity, and authenticity.
• Team Oriented - Ability to get along with others and to work well in a team environment. 

PHYSICAL REQUIREMENTS

WORK ENVIRONMENT

This position description is not exhaustive of the duties that you may be required to perform.  Taylor Guitars reserves the right to revise this position description at any time and may require you to perform other duties as circumstances or conditions of its business, competitive considerations or work environment change.